Refund Policy

Final Sale Policy

Due to the fragile nature, strict quality assurance protocols, and the temperature/handling sensitivity of research peptides, ALL SALES ARE CONSIDERED FINAL. We are unable to accept any returns or exchanges once an order has been fulfilled.

Exceptions (Damaged or Incorrect Orders)

While we adhere to rigorous quality control standards, we understand that issues can sometimes occur during packaging or transit. In the rare event that your order arrives with:

  • Missing Items
  • Incorrect Products
  • Physical Damage to Vials or Packaging

Please email our dedicated support team at info@pharmapurepeptide.com immediately. Our representatives are committed to ensuring our customers are 100% satisfied with our product quality and delivery service. We will work diligently to review the issue and provide the fastest, most satisfactory resolution possible, which may include issuing a replacement or credit at our discretion.

Order Cancellations

Requests for order cancellation must be submitted by email to info@pharmapurepeptide.com before the order has been packaged and dispatched for shipment.

Please note: Once an order status is updated to “Shipped” and tracking information has been generated, we are unable to halt the delivery process, and the sale becomes final.

Contact and Assistance

If you have any questions or concerns regarding a current or past order, please do not hesitate to contact us at info@pharmapurepeptide.com. We appreciate your understanding of our strict policy, which is in place to guarantee the purity and integrity of every compound we provide.

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